Shipping & Delivery Policy

Last updated: 9 September 2026

Nikatru is a proprietorship of Rajasekar Selvam, Chennai, Tamil Nadu, India. We publish software and nothing else. This page explains how what you buy from us reaches you.

1. We sell digital software only — nothing is shipped

Every Nikatru product is a digital application or a digital subscription to one. We do not sell, package or send any physical item. In consequence:

• There is no courier or postal delivery, in India or anywhere else.
• There is no tracking number, no consignment note and no delivery partner to contact.
• There is no shipping, handling or delivery charge — not now, and not at any price we quote. The price you see is the whole price.
• We do not ask for a postal address in order to deliver a product. Where a billing address is collected it is for tax and payment-verification purposes only.

2. How delivery actually works

Delivery is immediate and electronic. As soon as your payment is confirmed by the payment provider, your purchase is provisioned to the account and email address you used at checkout. In normal operation this takes a few minutes, and it does not depend on business hours, weekends or public holidays.

• Web apps — sign in with the same email and the paid features are already active.
• Mobile and desktop apps — sign in with the same email; your entitlement is restored on every device you use.
• App store purchases — the store delivers to the store account that paid, immediately.

Nothing has to be downloaded from an email, and we never send a licence key by post.

3. How you can confirm your delivery

You should see two things, and either one is proof of purchase:

• An email receipt from whoever took the payment — Paddle, our merchant of record for international purchases; Razorpay for purchases in India; or Apple or Google for a purchase made inside an app. Check your spam folder if it has not arrived.
• The purchase visible in the app — the paid features unlocked, and the plan shown in the app's account or settings screen.

Who took your payment also decides who refunds it. That is set out in our Refund & Cancellation Policy.

4. If access never arrives

Occasionally a payment confirms but provisioning does not complete. If more than 30 minutes have passed since you paid and the purchase is still not active, do this:

• Sign out of the app and sign back in with the exact email address you used at checkout. A different email is the most common cause by far.
• If that does not fix it, email [email protected] with the app name, the email you paid with, and the order or transaction ID from your receipt.

We reply within 2 business days. If we cannot restore your access, we refund you in full — see Refunds. If you would rather raise it as a formal complaint, our Grievance Officer is named on the Contact page and acknowledges within 48 hours and resolves within 30 days.

5. Where we deliver

Our apps are available worldwide over the internet, subject to any sanctions or legal restrictions that apply to us or to you, and subject to a store's own country availability for store purchases. You must be 18 or older to buy from us or to hold an account — see our Terms of Service.

6. Contact

Nikatru — a proprietorship of Rajasekar Selvam.
7, RR Tower 4, Thiru Vi Ka Industrial Estate, SIDCO Industrial Estate, Guindy, Chennai, Tamil Nadu, 600032, India.
[email protected] · full details on the Contact page.